Refund policy -- Lamofel

Effective: 2026-10-05

• 30 days: if you are not happy, ask for a refund within 30 days of a payment (your first payment or a renewal) and we will ask Paddle to refund that payment in full.
• How to ask: email support@lamofel.com from the email on your account, with the Paddle order number from your receipt. You can also use the link in Paddle's receipt.
• Who pays it back: Paddle, our merchant of record, issues refunds to your original payment method. Paddle must approve most refunds; how fast the money arrives depends on your bank.
• After 30 days: there is no refund for the current period, but you can cancel at any time so you are not charged again.
• Your account and data afterwards: after a refund or cancellation your account returns to the Free plan and your forms keep working within the Free limits. Messages still delete themselves 30 days after we receive them. To delete your account and all its data, email us and we do it within 30 days.